When you work in the service industry the first and foremost thought that ought to be in your mind is to "serve". Not stand there chatting with people you know, whilst customers you don't have their food or pot of tea slapped down on the table in front of them. Not so much as a "there you are" or "here's your tea" as you rushed off to greet someone you obviously are on hugging terms with.
I realise the young are sometimes forgetful and that their older supervisors fail to lead them to the right path but bad service is simply that: bad.
So, here's some advice from one who's worked in a service industry for decades. When you work in a service industry treat everyone as though they were the most important person in your life. When you do that everyone is happy.
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