It’s not how well things go when you are spending your money; it’s the attitude you are faced with if something goes wrong. A purchase of expensive boots saw me with an accidental size difference from foot to foot. Somewhere along the fitting of my boots the sizes went a bit amiss. I just thought it was my feet since my left foot is bigger than the right. It wasn’t until I had worn them for a few days and had noticed the size difference on the tongue that I realised it wasn’t my feet at all; one boot was a size 6 and the other a 7.
To be honest with you I was predicting a “tough titties” kind of attitude when I called up the store. Instead, I was treated like a close friend. The store manager was aghast that this had happened. When I arrived back there all I wanted was the right sized shoe. What I got was a completely new pair of boots and a gracious apology from the staff. That was 8 years ago and not only am I still wearing the boots but I can remember clearly how wonderful the staff and management were to me over that incident.
I did go back too. I purchased a second pair of the same expensive boots in a different colour.
I’ve also checked online and the store is still there. Why wouldn’t it be; it’s the attitude that keeps them going. They have seen the bigger picture and so have their loyal customers.
