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Friday 21 March 2014

Hair is your self-esteem

Correct me if I'm wrong but I don't think there is anyone on the planet who doesn't have a strong relationship between their hair and their self-esteem.  No matter who we are or how much or how little we have, hair is a valid part of our happiness. 

I bet there are heaps of people who have had their share of "hair massacres", me included.  It's not hard to imagine then the joy of finding a hairdresser who 
a) understood the above
b) also knew how to cut and style fine hair (my inheritance from dad)
c) taught me how to get the best out of my mop 
d) told the truth and never pushed me into anything and,
e) always put MY needs and wants FIRST.

It was truly the only tragedy about leaving Melbourne that I've had to face.  I'd had the same adorable hairdresser for about 12 years. We'd shared our joys and triumphs and the learning we all do when things go a bit NQR.  She gave great advice and never ONCE forced me to do anything to my hair that I wouldn't be happy with. She will always be the best hairdresser I've had.

Now I find myself, twelve months after I moved, feeling betrayed by a hairdresser over here.  I must admit to being nervous last March.  I felt I was straying into unknown territory until I perchanced on a hairdresser (owner of salon) who seemed to have the same attributes as the dear one I'd left in Melbourne.  She said all the right things "yes, we have Matrix hair colour" (highly recommended by my hairdresser as the brand I should stick with), and "yes, we can fit you in tomorrow".

The first time was great.  I  had the details of the formula to use and she took note and did a great job of colour matching.  I felt like a million bucks!  I had a big grin on my face and couldn't wait to tell everyone I'd found a great hairdresser here.

The second time I ended up with another hairdresser who proceeded to turn my roots an orange/pink colour.  When I queried this the owner of the salon said that I'd wanted it "bright".  Now, correct me if I'm wrong, but "bright" does not mean "light"!  I thought she just meant the colour had become a bit dull and needed a boost with more of the same colour!!!!  She also told me that it was probably the light in the salon that made it look funny and that it would look better when I got home.

Many, many, many tears later my darling man came home and saw the reason for my distress.  It looked like I had a receding hairline and suddenly I felt like I could not go ANYWHERE looking like that!  So now my self-esteem is rock bottom and my darling man could not convince me to go out to dinner.  

Taking him with me the next morning I told the owner she would need to fix it as I was far from happy.  I also made it clear I would not pay a penny more to get it fixed.  She was gracious about it and then proceeded to fix things for me.  I was happy again and decided to give her another chance.

The next time she decided to change the brand of colour and though it was nice it faded to an awful orange.  It looked tacky so I asked her to go back to using MATRIX (the brand I'd wanted in the first place).  Not only that, I found out she did not keep records which meant that the formulas she used were dependent on the day.  I only found this out because she suddenly wasn't there at one of my appointments and I'd been thrown to someone else who did not know me or my hair.

The final straw for this salon owner and my hair was ten days ago.  I bounced in, during my lunchbreak, to make an appointment to get my roots done.  When I mentioned the MATRIX she said that she'd "never used it, and didn't stock it anymore" and it would "be a pain to order in".  This, of course, was AFTER I'd made my appointment.  She also told me I'd need to have an all over dose of colour, even though the rest of my hair still had lustre and great colour.  Something just didn't feel right, but I was too in shock and embarrassed to say anything at the time.

You can imagine how upset I was to think that I'd been lied to and felt rather cheated on behalf of my self-esteem and hair.  Now I was being TOLD what was going to happen without any request or consultation.

By the time I got home that night I decided to do two things.  Firstly, I was going to see where MATRIX colour was used in Adelaide and check them out.  Secondly, I was going to cancel my appointment at the former salon and not go back.

I'm happy to say I think I may have found a new salon.  I'm also happy to say that my hair is very very important to my self-esteem and I will not let any so-called hairdresser browbeat me ever again.

Don't you love a happy ending :)

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